Shipping policy
Shipping Policy
Order Processing
Orders are processed within up to 7 business days of payment confirmation. Processing time may vary depending on the shipping option selected or our current availability. If we are on vacation or temporarily unavailable, this will be announced on our Instagram, and our website will be closed for orders during that time.
Shipping Methods & Costs
- Local Standard – CHF 7
- Local Next Day – CHF 10
- Europe – CHF 25
- International (Asia, USA, etc.) – CHF 50
We currently ship using Swiss Post. We may upgrade to DHL for certain destinations in the future.
Estimated Delivery Times
- Switzerland / EU: 2–7 business days
- International: 7–21 business days
These estimates may vary depending on postal delays or customs processing.
Tracking
Once shipped, tracking information will be added to your order page on Shopify. You can access it through your account or order confirmation page. Depending on Shopify’s settings, you may also receive a tracking email.
Customs & Duties
International customers are responsible for any customs duties, import taxes, or fees applied by their local authorities.
Lost or Damaged Packages
We are not responsible for lost, stolen, or damaged packages once they have been handed over to the shipping carrier. If an issue occurs, please contact us at huntergatherer.service@gmail.com, and we will assess the situation to the best of our ability. However, we do not offer refunds or replacements for lost or damaged parcels
Note for EU Customers:
Because all our items are secondhand and unique, the statutory EU “right of withdrawal” (cooling-off period) does not apply. Refunds are only provided if an item arrives significantly different from its description.
Contact
Hunter Gatherer
Abendstrasse 30
3018 Bern, Switzerland
huntergatherer.service@gmail.com
Instagram: @huntergatherer.store